Support
Support

Support

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Support

Please subscribe to the LEVANTE users listserv. This list is used for occasional email updates about the platform (e.g., downtime updates).

If you are a researcher with questions about LEVANTE, please contact us at levante-contact@stanford.edu.

To report a technical issue or submit a support request, fill out the LEVANTE Support Form

Logging LEVANTE bugs 🐛

If you encounter a dashboard or task bug, please let us know! Here’s a quick guide on what would be useful to include in your bug report, to help us best reproduce and squash the bug.

  1. Detailed description: In a few sentences, what happened?
  2. Browser: What browser and version were you using?
  3. Device and OS: What device were you using? What operating system (and version) was the device running?
  4. User: What user was logged in? (If it happened with multiple users, please include multiple user IDs if possible.)
  5. Error: If there was an error message, please copy it exactly (or take a screenshot). If there was no error message, please open the developer tools (e.g., on Chrome: press Ctrl+Option+J on a PC, or Cmd+Option+J on a Mac, or right-click in the browser window and click ‘Inspect’). If there is an error in the developer console, please copy and paste it (or take a screenshot).

Thank you for helping us make the LEVANTE apps more robust!